RCO Privacy Statement
RCO is committed to protecting your privacy. This privacy statement applies to the data collected by RCO through your use and administration of the RCO web services. Notice to Users: This privacy statement is written for the organization or company (our "customers") that contracts with RCO for the Services. All references to "you" or "your" in this privacy statement are to our customers. Users of the Services should direct privacy-related inquiries to the organization or company that provides access to the Services.
The Services include RCO Web Portal, RCO Mobile applications, RCO Server Programs.
Customer Data is all data, including all text, sound, or image files and software that you provide, or are provided on your behalf, to RCO through your use of the Services. Customer Data does not include Administrator Data, Payment Data, or Support Data, as defined below.
As described in your agreement(s), we only use Customer Data to provide the Services. This may include troubleshooting aimed at preventing, detecting and repairing problems affecting the operation of the Services and the improvement of features that involve the detection of, and protection against, emerging and evolving threats to the user (such as malware or spam).
Administrator Data is information about administrators (including account contact and subscription administrators) provided during sign-up, purchase, or administration of the Services. This may include name, address, phone number, and email address, whether collected at initial purchase or later during management of the Services.
Administrator Data is used to complete the transactions you request, administer your account, improve the Services, as well as to detect and prevent fraud. In limited circumstances, we may share Administrator Data with third parties for purposes of fraud prevention.
We may contact you to provide information about new subscriptions, billing and other important updates about the Services, including security or other technical matters. We may also contact you regarding third-party inquiries we receive regarding your use of the Services, as described in your agreement(s). You will not be able to unsubscribe from these communications. Subject to your contact preferences, we may also contact you regarding information and offers about other Microsoft products and services, or to request your feedback about the Services.
To manage your contact preferences or update your information, please visit your personal settings page in the Services.
RCO bills monthly via electronic mail to your accounting department.
Support Data is the information we collect when you submit a support request or run an automated troubleshooter, including information about hardware, software, and other details related to the support incident, such as: contact or authentication information, chat session personalization, information about the condition of the computer and the application when the fault occurred and during diagnostics, system and registry data about software installations and hardware configurations, and error-tracking files.
Support may be provided through phone, e-mail, or online chat. We may use Remote Access (RA), with your permission, to temporarily navigate your desktop. Phone conversations, online chat sessions, or RA sessions with support professionals may be recorded and/or monitored. For RA, you may also access the recording after your session. For Online Chat or RA, you may end a session at any time of your choosing. We use Support Data in the same way as we use your information, as described in this privacy statement. Additionally, we use it to resolve your support incident and for training purposes.
Cookies & Similar Technologies
- Storing users' preferences and settings.
- Sign-in, authentication, and fraud detection.
- Site analytics.
Sharing Your Information
We will not disclose Customer Data, Administrator Data or Payment Data ("your information") outside of RCO.
If we become aware of any unlawful access to any Customer Data stored on our equipment or in our facilities, or unauthorized access to such equipment or facilities resulting in loss, disclosure, or alteration of Customer Data (each a "Security Incident"), we will: (a) notify you of the Security Incident; (b) investigate the Security Incident and provide you with information about the Security Incident; and (c) take reasonable steps to mitigate the effects and to minimize any damage resulting from the Security Incident.
You agree that:
- An unsuccessful Security Incident will not be subject to this Section. An unsuccessful Security Incident is one that results in no unauthorized access to Customer Data or to any of our equipment or facilities storing Customer Data. This may include, without limitation, pings and other broadcast attacks on firewalls or edge servers, port scans, unsuccessful log-on attempts, denial of service attacks, packet sniffing (or other unauthorized access to traffic data that does not result in access beyond IP addresses or headers) or similar incidents.
- Our obligation to report or respond to a Security Incident under this Section is not and will not be construed as an acknowledgement by Microsoft of any fault or liability with respect to the Security Incident.
- Notification of a Security Incident, if any, will be delivered to one or more of your administrators by any means we select, including via email. It is your sole responsibility to ensure your administrators maintain accurate contact information on the RCO Services portal at all times.
RCO will never share your information outside your organization.
Your Services' data may be transferred to, stored and processed in the United States or any other country where RCO or its affiliates, subsidiaries or service providers maintain facilities. RCO abides by the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Economic Area, and Switzerland. To learn more about the Safe Harbor program and to view our certification, please visit http://www.export.gov/safeharbor/.
Changes to this Privacy Statement
We will occasionally update this privacy statement to reflect customer feedback and changes in our Services. When we post changes to this statement, we will revise the "last updated" date at the top of the statement. If there are material changes to this statement or in how RCO will use your information, we will notify you by either posting a notice of such changes before they take effect, or by direct notification. We encourage you to periodically review this privacy statement to learn how RCO is protecting your information.
How to Contact Us
RCO welcomes your comments. If you have questions about RCO's privacy and security commitments, or if you have other technical or customer support questions, please contact us by mail, phone or email.
2170 Georgina Avenue
Santa Monica, CA 90402